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Shipping News

Current processing times:

(excluding public holidays)

WALLPAPER: 3-5 BUSINESS DAYS 

PRINTS: 3-4 BUSINESS DAYS

FRAMED PRINTS: 6-7 BUSINESS DAYS

FRAMED CANVAS:  15 BUSINESS DAYS

 

Domestic cut-off dates for Christmas 2022

 

As we head into the holiday season, we recommend you order your wallpaper by the following dates to make sure it ends up under the tree in time for Christmas!

Long haul national deliveries (WA, Far North QLD and remote areas) 25 November.

Interstate or Vic regional 7 December.

Melbourne Metro 9th December.

DELIVERIES

*Western Australian customers*

Due to damage to the rail and road network from flooding, Australia Post has declared an emergency event and has suspended eParcel deliveries to Western Australia. Until these critical lanes can resume efficiently, parcels sent to Western Australia will be considered "Emergency Parcels" by Australia Post and will attract an additional emergency measure cost of 40% (ex GST) of the freight charges (this is crazy, right?!). Another major carrier, Aramax, has instructed us that their delivery network is also compromised. These disruptions have changed the deadlines for delivery by Christmas for Western Australian customers; for print only/framed print orders needing to be ordered Friday 2 December (Please be mindful that this is based on the information that our carriers have provided us as of Thursday 24 November).

If your delivery date on your tracking information is overdue, please contact the couriers directly and lodge a late item enquiry via their website for them to follow up.

Signatures will not be obtained by the driver at time of delivery. If there is not a safe place to leave your order, it will be taken to a nearby ("pop") shop for you to collect from

If a card is left for you advising that your delivery is awaiting collection at a pop shop, please ensure you collect your order asap. Otherwise, they will return it to us which will incur additional shipping costs to re-deliver.

We cannot be responsible for shipping delays once it has left our studio. We do all we can to get your order out quickly and efficiently! 

If you have any questions, please don't hesitate to contact us!

Stay safe, everyone and thank you for your understanding!

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