TURN AROUND TIME
When you place your order for framed artwork, we will put it through as soon as the payment has cleared (usually 2-3 business days). Unless there are any delays with our suppliers/couriers, you can expect your order to arrive in about 10 -14 business days time, depending on your location.
Unframed print orders are shipped within 1-2 business days of your order.
If you have an urgent order, please contact us as soon as possible to ensure your deadline is met. There is no extra charge for this.
We now have included FREE SHIPPING on all our products Australia Wide! If you live in a remote area where the cost exceeds usual shipping charges, a request will be sent to you for the additional in postage cost.
You will be provided with the courier company name and a tracking number when you order has been shipped. In the rare case of tracking or delivery problems with your courier, you will need to contact the courier company directly.
If you are not in Australia, please contact us before ordering to find out shipping costs to your country.
Orders can be placed through our secure website using Paypal or a valid credit card. Paypal is a fast and easy method of payment without the need to disclose your credit card details. To make payment via this method you do not need a Paypal account only a valid credit card or bank account.
returns & refunds
We take great care in carefully packaging your artwork in the best way possible. In the unfortunate event that your item/s are damaged during transit, please contact us as soon as possible - within 7 days - with photos of the condition or problem and we will do our best to help you replace the damaged item/s. If you notify us after 7 days of receiving your product/s, unfortunately we cannot refund or replace it. In the even that your print/s arrived a little creased, please follow our instructions on how to best flatten them under Artwork Info
If your item is incorrect, please notify us immediately. We do not accept returns due to change of mind or accidental orders after they have been paid. All our products are specifically made to order and we do not keep items in stock.
Failure to accept delivery
If you do not receive your item and the courier/delivery has left a card, and the item is eventually returned to us after a failure to be delivered, we cannot be responsible for any re-delivery charges. You will be contacted advising you of this and given the option to re-book your delivery with a custom order with the re-delivery amount.
Any offers we have are only valid for the time period stated and are valid one per customer. Discounts can not be used in conjunction with any additional offers. If you have a discount code, please use it at check out. If you forget to enter your code, we cannot refund the difference afterwards.
We cannot refund orders after they are processed. We cannot process a refund due to change of mind, or accidental order or items damaged in transit. Items damaged in transit by the courier can be replaced for you at no cost to you. In that case, you would need to let us know and send photos of the damaged packaging within 7 days.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised screen colour settings vary and can affect the way products appear on the viewing monitor. We shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.