TURN AROUND TIME
Please visit this page for current shipping updates.
We work around the clock to get your orders out as soon as possible!
If there is a problem with your order, please get it touch with us as soon as possible, so we can address your concerns. All email correspondence is responded to within 24 hours Monday-Friday. If you have not heard back from us, please check your junk mail folder, or call 0414 578 733.
For courier tracking numbers, please use the tracking number provided to you in your order updates (check your junk mail)! It is the customer's responsibility to track their orders via the Courier it was sent with. If there are delivery delays or you would like to lodge an investigation, please do this via the courier's website. We do not have any special or faster way to contact them what is already on their website. After a customer places an order and it has been shipped off, the customer has no legal right to reverse payment or lodge payment disputes due to courier delays.
If you have an urgent order (i.e. if you are a stylist on a deadline or your house is up for sale and about to be photographed), please contact us as soon as possible to ensure your deadline is met and we can fast track it for you.
There is no extra charge for this.
We now have included FREE SHIPPING on all our products Australia Wide! If you live in a remote area where the cost exceeds usual shipping charges, a request will be sent to you for the additional postage cost.
You will be provided with the courier company name and a tracking number when you order has been shipped.
If you are not in Australia, please contact us before ordering to find out shipping costs to your country, or check our custom orders & international shipping page. Our shipping price does not include any applicable import duties and taxes that you may have to pay upon arrival.
We cannot refund orders already placed as all our products are custom made just for you and we do not have a warehouse or shop we can keep any stock.
If your delivery is deemed as "lost" during transit (on its way to you), we can re-do your order for you after it is investigated by the courier company. They must declare it is "lost" first. We cannot be responsible for shipping delays once it has left with the couriers. We do all we can to get your order out quickly and efficiently!