TURN AROUND TIME
When you place your order for framed artwork, we send it to our framer the day your order. Due to COVID19 workplace policies with less staff etc, as well as current oak shortages, you can expect your order to arrive in 4-6 weeks. Our framers are working around the clock to get your orders out as soon as possible!
Print orders are shipped within 2-5 business days of your order.
Wallpaper processing time is only 4-7 business days before being shipped out to you.
For courier tracking, please use the tracking number provided to you in your order updates (check your junk mail)!
If you have an urgent order (i.e. if you are a stylist on a deadline or your house is up for sale and about to be photographed), please contact us as soon as possible to ensure your deadline is met. There is no extra charge for this.
We now have included FREE SHIPPING on all our products Australia Wide! If you live in a remote area where the cost exceeds usual shipping charges, a request will be sent to you for the additional postage cost.
You will be provided with the courier company name and a tracking number when you order has been shipped. In the rare case of tracking or delivery problems with your courier, you will need to contact the courier company directly.
If you are not in Australia, please contact us before ordering to find out shipping costs to your country, or check our custom orders & international shipping page.
We cannot refund orders already placed as all our artwork is custom made.
Orders can be placed through our secure website using a valid credit/debit card.
We now also have Afterpay!
Afterpay is an interest-free lay-by system, where you purchase now receive your product before it's paid off. Payments are direct debited from your account every 2 weeks until paid in full.
All you need to apply is to have a debit or credit card, to be over the age of 18 years, and be a resident of the country offering Afterpay. Late fees and additional eligibility criteria apply. For complete terms visit www.afterpay.com/terms
returns & refunds
We take great care in carefully packaging your artwork in the best manner possible. In the unfortunate event that your item/s are damaged during transit, please contact us within 7 days with photos of the condition or problem and we will do our best to help you replace the damaged item/s. If you notify us after 7 days of receiving your product/s, unfortunately we cannot refund or replace it.
Please follow our instructions on how to best flatten prints that have been rolled up when you receive them under our Artwork Info page.
If your item is incorrect, please notify us immediately. We do not accept returns due to change of mind or accidental orders after they have been paid. All our products are specifically made to order and processed same day, and we do not keep items in stock. We cannot refund, credit or replace framed artwork that is damaged within your home after 7 days of it being delivered. Frames must be correctly handled and not carried by one edge of the mouldings, this may cause damage to the frame. Please take care when moving your artwork!
Failure to accept delivery
If your order is returned to us after failure to be delivered, we cannot be responsible for any re-delivery charges. We will contact you with an online invoice to re-book your delivery. Please ensure all your delivery details are correct when placing your order, including commercial business names - just to make delivery easier for couriers.
Any offers we have are only valid for the time period stated and are valid one per customer. Discounts can not be used in conjunction with any additional offers. If you have a discount code, please use it at check out. If you forget to enter your code, we cannot refund the difference afterwards.
We cannot refund orders after they are processed. We cannot process a refund due to change of mind, or accidental order or items damaged in transit. We cannot process refunds for incorrectly installed wallpaper and failure to follow your instruction booklet. Items damaged in transit by the courier can be replaced for you at no cost to you. In that case, you would need to let us know and send photos of the damaged packaging within 7 days.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised screen colour settings vary from screen to screen and can affect the way products appear. We shall not be held responsible for any colour discrepancies. We make every effort to display our products as clearly and accurately as possible. We also have the option of ordering samples of wallpaper, so if you are worried about colours, please order a sample!